FAQs

Pick Up Beer

Do you do Click & Collect?
Yes.

Where do I pick up the beer?
Our address is 14 Containerville, 1 Emma Street, London E2 9FP. The entrance is on the corner of Emma St. and The Oval. Please ring number 14 at Gate F. 

Can I come in the shop to browse?
Unfortunately due to the current social distancing rules in regards to COVID-19, this is not possible at the moment, as our space is quite small. 

Delivery

How fast is delivery?
We ship your order on the next business day via a fast 24-48 hour delivery service. However we cannot guarantee that your order will arrive during this time frame, as it is subject to the courier service's T&Cs.

How much does delivery cost?
Our nationwide delivery costs £5.00. Same day local delivery costs £2.50

Is there a delivery cut off time?
Order before 15:00 to receive your order within 48hours.

Do you provide tracking information?
We will send you your tracking number once your order is dispatched.

Returns and refunds

Can I return my order?
We are unable to provide free returns on the boxes of beer due to their heavy weight. If you wish to return an item, we ask that you pay the postage price.

Under what circumstances can I be refunded for an order?
In the event that the products arrive damaged or if you receive the wrong order, we can issue a full refund or replacements for the faulty items.

Subscriptions

How do your beer club subscriptions work?
The Six Pack Beer Club is a craft beer subscription service that delivers six or eight pack beer boxes straight to your door! You can select a plan and choose whether you want to receive a six or eight pack and how often you’d like to receive them. You can pause or cancel your subscription at any time. 

How do I cancel, pause or skip my subscription? 
To make any changes to your subscription, you must log in to your account. For more information, go to the 'manage subscriptions' page.

Can I choose what beers to include in the box?
The beers in our subscription boxes are preselected and these cannot be altered.

What if I have allergies or dietary requirements?
If you have any allergies, please let us know beforehand and we will make sure to not include any products with allergens specific to you. Unfortunately, we have a very small selection of gluten free beers, so we do not offer any gluten free boxes at the moment. 

What will be included in the subscription boxes?
Our six pack boxes will contain: 1 DIPA, 2 IPAs, 2 Pale Ales and 1 random style.
Our eight pack boxes will include: 1 DIPA, 2 IPAs, 3 Pale Ales and 2 random styles.